Privacy Policy

Overview

This Privacy Policy describes how DUO CLAY ("the Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or place an order through our website or otherwise communicate with us regarding the Site.

Please read this Privacy Policy carefully. By using our Services, you agree to the collection, use, and disclosure of your information as described here. If you do not agree, please do not use the Site or place an order.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time for operational, legal, or regulatory reasons. Any updated version will be posted on this page with a new 'Last updated' date.

How We Collect and Use Personal Information

To provide the Services, we collect personal information from a variety of sources depending on how you interact with us. We use this information to process orders, communicate with you, improve our Services, protect our business, and comply with legal obligations.

Information We Collect Directly from You

Information you provide directly may include:

• Contact details such as your name, address, phone number, and email address.
• Order details such as billing information, shipping address, selected quantity, and transaction details.
• Customer support information including messages, photos, videos, or other details you share when requesting help.

Information We Collect Automatically

We may automatically collect certain technical and usage information when you browse or use our Site. This may include your IP address, browser type, device information, pages visited, time spent on pages, and general site interaction data.

Information We Receive from Third Parties

We may receive information about you from service providers and business partners who support hosting, analytics, marketing, payment handling, fulfillment, or customer support operations.

How We Use Your Information

• To process, confirm, and deliver your orders.
• To contact you about purchases, returns, delivery updates, and support requests.
• To improve our products, website experience, and customer service.
• To prevent fraud, abuse, or unauthorized activity.
• To send promotional messages where permitted by law or where you have opted in.

Cookies and Tracking Technologies

Like many websites, we use cookies and similar technologies to remember your preferences, measure traffic, analyze usage, and improve site performance. You can usually control cookies through your browser settings, but disabling them may affect some site functionality.

How We Share Personal Information

We may share your information with service providers and other parties when it is necessary to run our business, fulfill orders, comply with legal duties, or protect our rights.

Marketing and Advertising

We may use limited information for advertising, remarketing, and performance measurement where permitted by law. You can opt out of promotional messages at any time by following the unsubscribe instructions or contacting us directly.

Data Retention

We keep personal information only as long as reasonably necessary to provide the Services, maintain records, resolve disputes, enforce our agreements, and comply with legal obligations.

Security

We use reasonable safeguards to protect personal information, but no system is completely secure. You should avoid sending sensitive information through insecure channels unless requested and verified by our support team.

Your Rights

Depending on applicable law, you may have rights such as:

• Requesting access to the personal information we hold about you.
• Requesting correction of inaccurate or incomplete information.
• Requesting deletion of personal information, subject to legal exceptions.
• Withdrawing marketing consent where processing is based on consent.

Children's Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from children in violation of applicable law.

Third-Party Links

Our Site may contain links to third-party websites or services. We are not responsible for the privacy or security practices of those third parties, and we encourage you to review their policies separately.